REFUND POLICY
REFUND POLICY
1. Overview
At TiviMate Premium, we strive to provide high-quality IPTV services. This Refund Policy outlines the conditions under which refunds may be issued. Please read this policy carefully before making a purchase.
2. Free Trial Period
We offer a 3-day free trial for new customers. We encourage you to test our service during this period to ensure it meets your expectations. No charges will be applied during the trial period.
3. Refund Eligibility
We offer a 3-day free trial for new customers. We encourage you to test our service during this period to ensure it meets your expectations. No charges will be applied during the trial period.
3.1 Technical Issues
Refunds may be issued if:
- You experience persistent technical problems that prevent service access
- Our support team is unable to resolve the issue within 48 hours
- The issue is caused by our servers or infrastructure
3.2 Non-Refundable Situations
Refunds will NOT be issued in the following cases:
- Change of mind after purchase
- Failure to test the service during the free trial
- Issues caused by your internet connection or ISP
- Incompatibility with your device (compatibility information is provided on our website)
- Violation of our Terms of Service
- Services already consumed or used extensively
- Subscription renewals (you must cancel before the renewal date)
4. Refund Request Process
To request a refund:
Step 1: Contact our support team within 7 days of your purchase
Step 2: Provide your order number and account details
Step 3: Explain the technical issue you’re experiencing
Step 4: Allow our team 48 hours to attempt to resolve the problem
Contact Information:
📧 Email: support@tivimatepremium.ca
📱 Phone: +1 (450) 485-2195
5. Refund Timeframe
If your refund request is approved:
- Refunds will be processed within 5-10 business days
- The refund will be issued to your original payment method
- You will receive a confirmation email once processed
6. Partial Refunds
Partial refunds may be issued on a case-by-case basis for:
- Prolonged service outages (exceeding 48 hours)
- Documented technical issues affecting service quality
Partial refunds are calculated based on the unused portion of your subscription.
7. Cancellation Policy
You can cancel your subscription at any time:
- Cancellations must be made before your renewal date
- No refunds will be issued for the current billing cycle
- Access continues until the end of the paid period
- No cancellation fees apply
To cancel, contact: support@tivimatepremium.ca
8. Contact Us
For refund requests or questions about this policy:
TiviMate Premium
📧 Email: support@tivimatepremium.ca
📱 Phone: +1 (450) 485-2195
🌐 Website: https://tivimatepremium.ca
