PRIVACY POLICY
PRIVACY POLICY
1. Introduction
Welcome to TiviMate Premium (“we,” “our,” or “us”). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tivimatepremium.ca and use our IPTV subscription services.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We collect information that you voluntarily provide to us when you:
- Register for an account
- Purchase a subscription
- Contact customer support
- Subscribe to our newsletter
This information may include:
- Full name
- Email address
- Phone number
- Billing address
- Payment information (processed securely through third-party payment processors)
- Device information (MAC address, device ID)
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- Cookies and similar tracking technologies
2.3 Usage Data
We collect information about how you use our IPTV service, including:
- Channels watched
- Viewing history
- Service performance data
- Connection logs
3. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide, maintain, and improve our IPTV subscription services
- Account Management: To create and manage your account
- Payment Processing: To process transactions and send billing information
- Customer Support: To respond to inquiries and provide technical assistance
- Communication: To send service updates, promotional offers, and newsletters (you can opt-out anytime)
- Security: To detect and prevent fraud, abuse, and security incidents
- Legal Compliance: To comply with applicable laws and regulations
- Analytics: To understand usage patterns and improve our services
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
4.1 Service Providers
We work with trusted third-party companies to:
- Process payments (payment gateways)
- Provide hosting services
- Deliver customer support
- Perform analytics
These providers are contractually obligated to protect your information and use it only for specified purposes.
4.2 Legal Requirements
We may disclose your information if required to:
- Comply with legal obligations, court orders, or government requests
- Enforce our Terms of Service
- Protect our rights, property, or safety
- Investigate fraud or security issues
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- SSL/TLS encryption for data transmission
- Secure payment processing through PCI-compliant providers
- Regular security audits and updates
- Access controls and authentication measures
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as:
- Your account is active
- Needed to provide services
- Required by law or for legitimate business purposes
When you cancel your subscription, we will delete or anonymize your information within 90 days, except where retention is required by law.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Objection: Object to processing of your information
- Data Portability: Receive your information in a structured format
- Withdraw Consent: Opt-out of marketing communications
To exercise these rights, contact us at: support@tivimatepremium.ca
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic
- Improve user experience
- Deliver personalized content
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with information, we will delete it immediately.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
TiviMate Premium
📧 Email: support@tivimatepremium.ca
📱 Phone: +1 (450) 485-2195
🌐 Website: https://tivimatepremium.ca
